The Crescent Way Methodology is framed in a model to guarantee high quality
Although Crescent was founded in 1987, its origins go back to five generations of the Taylor Family. In 1848, John Rex Taylor arrived in Cincinnati, Ohio, with the mission of "finding a distribution niche, serve it well, provide the best quality and grow with your customer.” John was succeeded by the next three generations of Taylors, continuing to build the family business, which would be known as the Taylor Distributing & Warehousing Company through the mid-1980s.
" Find a distribution niche in the marketplace. Serve it well.
Provide the best quality service. Grow along with your customer. " - John Rex Taylor
John Rex Taylor, pictured here, second from right, walking the boardwalk along the banks of the Ohio River.
In 1987, Chris and David Taylor Jr. decided to expand into a new growing segment of business providing a unique service, focusing on the growing club store business, combining contract packaging and distribution operations.
Today, Crescent has over a half dozen operating plants within the mid-west and the eastern US. Crescent provides contract packaging and parts fulfillment services, employing well over 1500 great People, with the vision of being a Premier Service Provider within our industry.
At Crescent, we realize that the services we provide for our customers are reliant on our People who comprise our
culture.
Chris Taylor, Founder & CEO
DO IT RIGHT
Doing what is right for our customers, doing what is right for our company, and doing what is right for our People.
DO IT SAFE
Creating a safe environment where all forms of risk are assessed and controlled, and where People’s ideas, opinions, and well-being are respected.
DO IT WELL
Optimizing all our resources to efficiently and effectively perform all tasks well.
CONTRACT PACKAGING AND PARTS FULFILLMENT CAPABILITIES
Cartoning- Vertical & Horizontal fully automatic
Shrink Wrapping
Blister Carding
Shrink Sleeving - Steam & Convection
Full/Half/Quarter Pallet Assembly
POP Display Assembly
Kitting and Gift Assembly
Flow wrapping
Collaborative Robotic Assembly
Pick and Pack
CRESCENT RESULTS
At Crescent, the proof is in our results. We manage our key customer relationships using our Master Key Performance Indicator (MKPI) model dashboard.
This model, with a foundation in transparency, establishes KPIs for the business relationship, often translated into Service Level Agreements (SLAs) with our customers.
Crescent’s best business practice is to monitor the health of the business in the areas of Safety, Quality, People, Productivity, and Customer Value with our customers as we grow together and deliver results.
Safety – We measure our Lost Time Incident Rate along with our Total Recordable Incident Rate, those mishaps that hurt someone but do not result in an injury.
People – We monitor the retention of our People, the growth of our People, our ability to be fully staffed, and our ratio of hourly to salaried People.
Productivity – We measure how efficiently and effectively we are operating and the steps being taken to improve our level of service.
Quality – We measure our process accuracy, product escapes, inventory accuracy, damage rates, and scrap rates.
Customer Value – To understand if we are improving our value to the customer, we measure what is key to the customer, our achievements through Continuous Improvement.
